Payment, Shipping & Return Details
We accept payment by PayPal or Direct Bank Deposit. ALL payments to be made upon checking out!
Orders made via our website are posted to AUSTRALIAN ADDRESSES ONLY. We use Australia Post to ship all our orders.
I am sorry we do not post overseas
Australian Postal charges and options -
COST OF POSTAGE - We charge a flat rate of $13.50, parcels are posted in a STANDARD Post satchel, these satchels allow your parcel to be tracked.
A medium post satchel holds up to 18 soap bars. The large satchel will hold up to 36 soap bars.
If you would like to order more than 36 bars, please contact us first.
If you would like your order to be posted in a EXPRESS POST satchel, please add the extra option
If you would like extra cover against loss or damage by Australia Post for your parcel, please add the option below.
Lost or damaged parcels -
Your order is valuable to us and we carefully pack each and every parcel to ensure that you receive it in the same condition as when we post it.
Although we take every care possible, we can take no responsibility for parcels that are lost or damaged during transit by Australia Post.
If a parcel is lost or damaged, please contact Australia Post, we will gladly assist with any necessary details needed to help find your order.
If you are worried about loss or damage of your handmade soaps, we recommend adding EXTRA COVER below.
Shipping time -
A confirmation email will be sent to let you know when your order has been posted and your tracking number. Orders cannot be posted on weekends or public holidays and will be posted the next available working day.
Dellivery time -
Your parcel will be posted within 1 to 2 working days of ordering and payment received, but we have no control over the length of the time that Australia Post takes to deliver it.